FAQ
Welcome to Aurica Jewels' FAQ section. Here, you'll find answers to some of the most
common questions about our products,
services, and policies. If you have any other inquiries, please feel free to contact us directly.
services, and policies. If you have any other inquiries, please feel free to contact us directly.
Frequently Asked
Questions (FAQ)
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What types of jewelry do you offer?
- Aurica Jewels offers a wide range of jewelry for both men and women, including rings, bracelets, necklaces, anklets, earrings, nosepins, and more. Our collection features designs in gold, silver, platinum, and diamond, as well as pieces adorned with various gemstones.
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Are your products made from genuine materials?
- Yes, all of our products are crafted from high-quality, genuine materials. We use only the finest metals, gemstones, and diamonds to ensure the highest quality and durability of our jewelry.
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Do you offer custom jewelry design services?
- Yes, we offer custom jewelry design services. Our team of skilled artisans will work with you to bring your vision to life, whether it’s a custom design, engraving, or selecting the perfect combination of stones and metals. Please contact us for more details.
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How do I determine my ring size?
- You can determine your ring size by visiting our ring size guide on our website. Alternatively, you can visit a local jeweler to have your finger measured accurately. If you have any questions, our customer service team is here to help.
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What payment methods do you accept?
- We accept various payment methods, including major credit and debit cards, PayPal, and bank transfers. For more information on payment options, please visit our payment information page.
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Do you offer international shipping?
- Yes, we offer international shipping to many countries around the world. Shipping rates and delivery times vary depending on the destination. Please visit our shipping information page for more details.
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What is your return policy?
- We offer a 30-day return policy for most of our products. If you are not satisfied with your purchase, you can return it within 30 days for a full refund or exchange. Please refer to our return policy page for detailed information and instructions on how to process a return.
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How do I care for my jewelry?
- To keep your jewelry looking its best, we recommend storing it in a cool, dry place, away from direct sunlight. Avoid exposure to harsh chemicals and clean your jewelry regularly with a soft cloth. For more detailed care instructions, please visit our jewelry care guide.
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Do you offer warranties on your jewelry?
- Yes, we offer a warranty on all our jewelry products. The warranty period and coverage details vary depending on the product. Please refer to our warranty information page for more details.
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How can I contact customer service?
- You can contact our customer service team via email, phone, or through our contact form on the website. Our team is available to assist you with any questions or concerns you may have. Please visit our contact us page for more details.